Want to know where your order is? Here is how to check its status at any time.
How to check your order status
- Order confirmation email: sent right after purchase, with your order number and summary.
- Shipping confirmation email: sent as soon as your order leaves our warehouse, including your tracking number.
- Your account: log in to your account to see all your orders and their current status.
- Tracking page: follow your parcel step by step on our Track Your Order page.
What each status means
Processing
We have received your order and are preparing it for shipment. This usually takes [1–2] business days.
Shipped
Your order is on its way. Tracking information may take up to 24 hours to update.
Out for delivery
The carrier is delivering your parcel today.
Delivered
Your parcel has been delivered to the address provided at checkout.
Is your order delayed?
Carriers can occasionally experience delays, especially during holidays and sales periods. If your order hasn't moved for more than [5] business days, please contact us with your order number and we will look into it right away.