We want your new piece to reach you quickly and safely. Below you'll find everything you need to know about how we ship.
Processing time
Orders are processed and shipped within [1–2] business days (Monday to Friday, excluding public holidays). Orders placed during the weekend are processed on the next business day.
Delivery times and costs
- [Region 1]: [3–5] business days — free on orders over [€XX], otherwise [€X.XX].
- [Region 2]: [5–8] business days — [€X.XX].
- Rest of the world: [7–14] business days — calculated at checkout.
Delivery times are estimates and start counting once your order has shipped.
Tracking your order
Once your order ships, you will receive an email with your tracking number. You can also follow it on our Track Your Order page.
Changing your shipping address
Please double-check your address at checkout. If you need to change it, contact us as soon as possible — we can only update it before the order ships.
Customs and duties
Orders shipped outside [our main shipping region] may be subject to import duties and taxes, which are the responsibility of the customer unless stated otherwise at checkout.
Lost or damaged parcels
If your parcel arrives damaged or hasn't arrived within the expected time, contact us and we'll make it right.